Terms and Conditions

Last Updated: September 2026

Welcome to Mafi Mushkil Auto Care (“we,” “our,” “us,” or the “Workshop”). These Terms and Conditions govern your use of our website (mafimushkil.ae) and all automotive diagnostics, mechanical repair, electrical servicing, and maintenance services provided at our workshop in Ras Al Khor Industrial Area 2, Dubai, United Arab Emirates.

By scheduling an appointment, contacting us via WhatsApp or phone, or delivering a vehicle to our premises, you agree to be bound by these Terms and Conditions in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and UAE Commercial Regulations.

1. Vehicle Check-In & Inspection

When you bring your vehicle to Mafi Mushkil Auto Care, our service advisors conduct an initial visual check-in and documentation process:

  • We record existing exterior and interior body conditions, scratches, dents, odometer readings, and dashboard warning indicators.
  • Customers are requested to verify and confirm the recorded vehicle condition prior to authorizing work.
  • Computerized OBD-II diagnostics are performed to identify error codes and mechanical/electrical anomalies. Initial diagnostic fees are communicated upfront and credited toward approved repairs.

2. Quotations & Work Approvals

We maintain a strict Zero-Hidden-Fee policy. No repair work or part replacement is commenced without prior customer authorization:

  • We provide itemized estimates detailing required spare parts, labor charges, and applicable 5% UAE VAT.
  • Estimates are delivered digitally via WhatsApp or written quotation for your explicit approval.
  • If internal dismantling reveals additional concealed damage or worn secondary components, work is paused and an amended quotation is submitted for your written approval before continuing.

3. Spare Parts & Service Warranty

We are dedicated to top-quality automotive craftsmanship and durability:

  • Quality Parts: We supply genuine OEM parts or certified Tier-1 aftermarket components matched precisely to your vehicle’s VIN number.
  • Labor Warranty: All repair craftsmanship provided by our certified technicians is backed by a 90-day or 5,000-kilometer warranty (whichever comes first) against installation defects.
  • Parts Warranty: Manufacturer warranties on replacement parts are passed directly to the customer (typically 6 to 12 months, depending on the distributor).
  • Exclusions: Warranty does not cover normal wear-and-tear items (brake pads, wiper blades, fluids, filters, drive belts), off-road abuse, racing, or unauthorized third-party modifications.

4. Vehicle Custody & Road Testing

  • Road Testing Permission: By entrusting your vehicle to us, you authorize our certified master technicians to drive the vehicle on public Dubai roads for pre-repair diagnosis, wheel alignment calibration, and post-repair quality assurance verification.
  • Personal Belongings: Customers must remove all cash, jewelry, portable electronics, Toll/Salik tags, and valuables prior to vehicle handover. While our premises feature 24/7 CCTV surveillance, we cannot be held liable for personal items left inside the vehicle.

5. Invoicing & Payment Terms

  • All transactions, estimates, and invoices are rendered in United Arab Emirates Dirhams (AED) and include 5% UAE VAT.
  • Accepted payment methods include Visa, MasterCard, Apple Pay, Bank Transfers, and Cash at our reception counter.
  • Full invoice payment is required prior to or upon physical vehicle handover. Vehicles will not be released until invoice settlement is confirmed.

6. Vehicle Collection & Storage Notice

Once repairs are completed and quality testing is finished, we notify you immediately via phone and WhatsApp. Customers are requested to collect their vehicles within 3 business days of completion notification. Uncollected vehicles after this grace period may incur a secured storage fee of AED 50 per day unless prior arrangements have been made.

7. Appointments & Cancellations

To reschedule or cancel a booked service appointment without inconvenience, please notify our service desk at least 4 hours in advance via phone or WhatsApp at +971 55 633 2857.

8. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the Federal Laws of the United Arab Emirates and the local laws of the Emirate of Dubai. Any dispute that cannot be resolved amicably through customer care shall be subject to the exclusive jurisdiction of the competent courts of Dubai.

9. Contact Information

For any questions or inquiries regarding these Terms and Conditions, please reach out to us:

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