Privacy Policy

Last Updated: September 2026

At Mafi Mushkil Auto Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (mafimushkil.ae), book an appointment, or use our car repair, diagnostics, and maintenance services in Dubai, United Arab Emirates.

By accessing our website or booking our automotive services, you agree to the practices described in this Privacy Policy, compliant with UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL).

Information We Collect

We may collect the following information when you interact with our website, contact us, or bring your vehicle to our workshop:

  • Full name and contact details
  • Phone number and WhatsApp contact number
  • Email address
  • Vehicle details (Make, Model, Year, VIN / Chassis number, License Plate number)
  • Vehicle diagnostic fault codes and service history
  • Service request details and customer notes
  • Booking and appointment scheduling information
  • Messages and inquiries submitted through contact forms or WhatsApp
  • Device, browser, and website usage information

How We Use Your Information

We use the information we collect for the following transparent operational and service purposes:

  • To process, schedule, and confirm your automotive repair and maintenance bookings
  • To diagnose vehicle faults, order correct OEM or certified aftermarket spare parts, and perform authorized repairs
  • To send you repair estimates, inspection reports, and live service status updates via WhatsApp, SMS, or phone
  • To maintain your vehicle’s maintenance records and uphold our repair warranty (90 days / 5,000 km)
  • To respond promptly to your inquiries, customer service requests, and emergency roadside assistance calls
  • To issue accurate commercial invoices compliant with UAE Federal Tax Authority (FTA) 5% VAT requirements
  • To improve website performance, usability, and speed across desktop and mobile devices

Information Sharing & Disclosure

We treat your data with strict confidentiality. We do not sell, rent, trade, or monetize your personal information to third-party advertisers or marketing companies under any circumstances.

We only share necessary information with trusted partners strictly on a need-to-know basis:

  • Authorized Spare Parts Suppliers: Sharing vehicle chassis/VIN numbers (without your personal identity) to procure vehicle-calibrated parts.
  • Payment Processors: Secure, PCI-compliant processing of digital card payments and bank transactions.
  • Legal & Regulatory Authorities: When required by UAE federal laws, commercial accounting mandates, or court orders.

Data Security & Storage

We implement robust administrative, technical, and physical security measures to protect your personal and automotive data against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is protected using 256-bit SSL/TLS encryption. Workshop physical and digital service records are accessible only to authorized service personnel.

Cookies & Tracking Technologies

Our website uses essential cookies and performance caching (LiteSpeed) to deliver fast page load speeds and remember user preferences. You can adjust your browser settings to decline cookies at any time; this will not restrict your access to our service details or contact options.

Your Data Protection Rights (UAE PDPL)

Under the UAE Personal Data Protection Law, you have the right to:

  • Request access to the personal data and vehicle records we hold about you
  • Request correction of inaccurate, incomplete, or outdated information
  • Request deletion of your contact records, subject to statutory warranty and commercial accounting retention laws
  • Opt out of non-essential promotional communications at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our customer care team:

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